Refund & Return Policy

At FurSweep, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, contact us at infos@fursweepstore.shop with your order number and a brief explanation of the issue.

Refunds

Once we receive and inspect your returned item, we will notify you by email that we have received your return and whether your refund has been approved or rejected.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Exchanges

We replace items only if they are defective or damaged.
If you need to exchange your product for the same item, please email us at infos@fursweepstore.shop.

Non-returnable items

Please note that we do not accept returns or refunds for:

  • Items returned after 30 days of delivery

  • Used or damaged items not due to shipping issues

  • Items marked as final sale

Return Shipping

Customers are responsible for the shipping costs of returning the item unless the product arrives damaged or defective.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact

If you have any questions regarding your return or refund, contact us at infos@fursweepstore.shop.